ParCare Community Health Network: Your Patient Rights
At ParCare Community Health Network, we are committed to providing compassionate, high-quality care while respecting your rights as a patient. Here’s what you can expect when you receive care with us:
Access to care regardless of age, race, color, sexual orientation, gender identity, religion, marital status, sex, national origin, or sponsor.
Treatment with consideration, respect, and dignity, including privacy in all aspects of your care.
Clear information about the services available at our centers.
Knowledge of emergency care options and after-hours coverage.
Transparent information about charges, insurance coverage, and availability of free or reduced-cost care when applicable.
An itemized copy of your account statement, upon request.
Complete and understandable information about your diagnosis, treatment, and prognosis from your healthcare provider or their delegate.
Information to provide informed consent before any non-emergency procedure or treatment, including potential risks and alternative care options.
The right to refuse treatment, with full understanding of the potential medical consequences.
The right to refuse participation in experimental research.
The ability to voice grievances, suggest policy changes, and share feedback with staff or the New York State Department of Health without fear of retaliation.
The right to file complaints about care or services and receive a written response within 30 days, as well as information about further reporting options if unsatisfied.
Privacy and confidentiality for all medical information and records.
The ability to approve or refuse release of medical records, except as required by law or insurance agreements.
Access to your medical records in accordance with New York State law.
Authorization of family members or other adults who may visit, consistent with your preferences.
The right to make your wishes known regarding anatomical gifts, which can be documented in your healthcare proxy or on a donor card available at our centers.
At ParCare, your rights guide the way we provide care—ensuring you feel respected, informed, and supported every step of the way.
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